Do you need to solve a problem?
We will help you to file a complaint
How to file a complaint
- using the contact form,
- using George,
- in person at any branch. Speak to one of our employees. They can often provide an immediate solution for your needs,
- phone our Client centre 0850 111 888,
- write to: Slovenská sporiteľňa, a. s., Tomášikova 48, 832 37 Bratislava.
To ensure your complaint is handled as quickly as possible, please include as much relevant information as you can (especially information for us to identify you) and a detailed description of the situation or the subject of your complaint.
What happens next to your complaint
- we create a record of it, conduct a full investigation of the situation and look for potential solutions for you and for improving our services in future
- we try to prepare an answer and a comprehensible explanation as soon as possible; in most cases we manage this within 10 calendar days and in more cases within 30 calendar days from receipt.
Your complaint will be handled by
Nikola
Miklášová
Cards
Jaroslav
Izák
Banking processes and operations
Jana
Slaninková
Payments
Peter
Krajčír
Banking processes and operations
Anna
Zelenková
Payments
Jana
Petríková
Banking processes and operations
Alena
Nemčeková
Ombudsman
Ľubica
Tišťanová
Banking processes and operations
Katarína
Stachová
Banking processes and operations
If you are not satisfied with our solution
If you are not satisfied with how we handle your situation or the explanation and answer that we provide for your complaint, you can have recourse to Slovenská sporiteľňa’s ombudsman.
You can book a meeting in person by sending an e-mail to ombudsman@slsp.sk.
How to contact the ombudsman:
- by e-mail: ombudsman@slsp.sk
- by mail: Slovenská sporiteľňa, a.s., ombudsman, Tomášikova 48, 832 37 Bratislava
- in person: by prior appointment, at Slovenská sporiteľňa, Tomášikova 48 in Bratislava.
You can make an appointment by e-mail: ombudsman@slsp.sk