How to keep control of my phone?

  • You, not the bank, will often be the target of internet fraudsters. You and your PC, cell phone and tablet
  • Before using Internetbanking, we recommend you update your computer’s operation system, as well as the internet browser and antivirus program
  • If your computer is not protected sufficiently, you and your money are exposed to the risk of misuse

Original website

Fake website

  • Fake Internetbanking websites look the same as the original website at first sight
  • Some functionalities are often missing, while the others are there that you don’t need
  • A fake website requires data or actions, which the bank does not standardly require
  • In this way, hackers may want you to a download fake mobile application (e.g. for the purpose of better security for your account) or provide personal data (e.g. a phone number)
  • There are often typical grammatical errors on fake websites.
  • Only log in from an official website of the bank, or directly through the address
  • In the address bar, check if you are connecting through a secured protocol https
  • In some browsers this bar is coloured green and there is a lock icon

By clicking on the lock, a security certificate will be shown with information about the site. If is there, then you have the right address. In the certificate has been issued for a different address, do not log in. You are on a fake website.

  • After your login, you are asked to enter your phone number. There is no possibility to click on the screen to log out or anywhere else
  • The only active space is the field for typing the phone number. It is apparent that hackers are gaining control of your computer and want to gain access to your funds
  • The bank never requires a phone number from you, nor uses any application for a fake verification MPIN
  • Read the texts on the website carefully. Fraudsters often make grammatical errors.
  • If such a screen occurs on your computer, close the window by clicking on the X icon in the upper right corner. Contact the bank through Sporotel
  • Do not click on any suspicious links in a text message which came from an unknown number
  • By clicking on this type of link you will install a virus or a fraudulent application.
  • The bank never sends you any links for the downloading or installing of an application
  • Install applications only from confidential sources (Google Play, Apple AppStore, Windows Phone Store)
  • If you have already clicked on the link in a text message and your data internet connection is on, then the installation file of a fraudulent application will be downloaded to your phone
  • But you still have a chance to avoid the misuse of your account

But what to do if you downloaded the application and your phone does not want to approve it?

  • After clicking on an installation file, your phone will give you a notice that it is blocking the installation of applications which are not from the Google Play store
  • It is a standard settings on your phone. In the text, there is the incorrect name of the old Android Market store
  • The choice Unknown source is unclicked, i.e. installation from unknown sources is blocked – besides official applications from Google Play
  • The choice Unknown source is clicked, i.e. it is possible to install applications from various sources – also from untrustworthy webpages
  • Do not allow this possibility and do not install applications to your phone which you do not know (note: displayed menu may vary according to the type and version of the operation system of the phone)
  • After the repeated clicking on a downloaded file of a fraudulent application, warnings will occur providing access to the respective data on your phone
  • During this short step you can still cancel the installation and remove the downloaded file of a fraudulent application from your phone
  • If you click on “Install“, the fraudulent application will start to be installed onto your phone
  • That will mean that the SMS messages you authorize the payments with, as well as the money transfers in Internetbanking, will not be sent to you but to the attacker
  • Fraudsters will gain control over your phone and Internetbanking account