Prepare
for service outage
We're improving our banking services to make them even more convenient for you. Some services will be temporarily limited or unavailable during the night from Friday to Saturday, as well as during Saturday, including the opening of new accounts. It will not be possible to set up or modify products and services through www.slsp.sk or via George.
We apologize for the limited use of our services. Thank you for your understanding. The outage allow us to fine-tune our services and make them even quicker and more secure.
What services will be unavailable and when?
Slovenská sporiteľňa's debit cards, ATMs, and cash deposit ATMs, contactless cash withrawals and cardless withdrawal via George
- 17 October, 12 a.m. – 1:45 a.m. (from Friday to Saturday)
Unavailable services.
During this time, the use of debit cards, online payments, and mobile payments via Google Pay, Apple Pay, Garmin Pay, SwatchPAY!, and Xiaomi Pay may be limited. Our credit cards will remain usable at other banks’ ATMs, as well as for online payments and in stores with payment terminals of other banks.
We recommend that you withdraw at least enough cash in advance to avoid getting into an unpleasant situation. If you have any money left over after using all our services, you can deposit it into your account for free via a Deposit ATM.
- Unavailable services:
- 16 October, 10 p.m. – 17 October, 10 p.m. – deposit cash via deposit ATMs.
- 17 October, 4 a.m. – 11 a.m. – cardless withdrawal via George (contactless deposits, contactless withrawals cash and withdrawals with cards will remain fully functional).
George web, mobile app George, Business24, mobile app Business24
- 17 October, 12 a.m. – 1:45 a.m. (from Friday to Saturday)
Debit card management services will be unavailable (activation, blocking, limit changes, and show me PIN).
George web, mobile app George, Sporopay, Databanking, Business24, mobile app Business24, MultiCash, Client centre – active operation, SMS services and API interface for 3rd parties
- 17 October, 4 a.m. – 11 a.m.
unavailable services
- 17 October, 11 a.m. – 11 p.m.
limited usage of services:- entered instant and standard payments to other banks and foreign payments will be displayed in transactions (mobile app) and in history (desktop version) in pending status. It's not necessary to re-enter payments again, they will be processed after the maintenance after 11 p.m.,
- the repayment of the credit card will be visible only on the account from which the payment was made,
- it will not be possible to set up standing orders and direct debits, or configure notifications,
- in the Discover section, it will not be possible to open or modify products and services, or apply for loans,
- George AI, FIT and Invest features – including active investment operations (buying, modifying and selling stocks and mutual funds) will not be available.
- entered instant and standard payments to other banks and foreign payments will be displayed in transactions (mobile app) and in history (desktop version) in pending status. It's not necessary to re-enter payments again, they will be processed after the maintenance after 11 p.m.,
mToken authorising
- 17 October, 4 a.m. – 11 a.m.
Partner Portal
- 17 October, 4 a.m. – 9:30 p.m.
It will not be possible to open or modify products and services via www.slsp.sk, or apply for loans through the Discover section via George.
- 17 October, 4 a.m. – 11 p.m.
Push, SMS and e-mail notifications about movements or payments using credit and debit cards
- 17 October, 4 a.m. – 11 a.m.
Electronic statements (PDF, SEPA XML, MT940)
- Statement delivery for 17 October, will be delayed.
If you have any questions regarding the outage, do not hesitate to contact our Client Centre, tel. 0850 111 888 (from abroad +421 2 58 26 81 11), 0915 111 888 (from abroad +421 915 111 888), 0910 111 888 (from abroad +421 910 111 888).
We apologize for any inconvenience caused and thank you for understanding.