Statistics on the use of banking services confirm that digital banking is increasingly successful. It might almost seem that branches are becoming unnecessary. However, there are still plenty of areas where personal contact is needed, such as financial planning. With the restrictions on face-to-face meetings during the pandemic, one solution is again digitalisation. Since October last year, Slovenská sporiteľňa has been offering clients the opportunity to meet their personal banker online, via a video call from the comfort of their own home.
First experiences surprising
Just as people have got used to communicating with family and friends online during the pandemic, they also welcomed this offer from their bank. Initial experience has shown that online communication is used by clients regardless of age or locality in which they live. “And this is simply good news. The past months have confirmed that well-off people have managed the consequences of the pandemic better than others. A well financially secured person has created a financial reserve in the amount of three to six months’ income, is insured against unpredictable situations, protects their property against inflation by investments and prepares for retirement. And it is precisely these services that are now offered by our personal bankers online, too,” concludes Orlovský.