We care about your feedback

  • Have you visited one of our branches? Let us know if you were satisfied
  • Do you need to solve any problem? Please find details below on how to submit a complaint

How to submit a complaint

  • In person at any of our branches. Ask any of our employees, they often immediately know how to help you with your request
  • By phoning our client centre line on 0850 111 888
  • By e-mail to info@slsp.sk or the contact form
  • By writing to us at: Slovenská Sporiteľňa, a. s., Tomášikova 48, 832 37 Bratislava

In order to obtain as fast as solution as possible, please do not forget to provide us with as many facts as possible (in particular the data which allows us to identify you) and a detailed description of the situation or the subject of your complaint.

What happens to your complaint after its submittal

  • Your submittal will be filed, we will examine the situation precisely and will look for a solution for you and for the improvement of our services in the future
  • We try to respond and provide a reasonable explanation for your complaint as soon as possible. Most of the time we are able to do so in 10 calendar days, but in more difficult cases no later than 30 days after the receipt of your complaint
  • If it is necessary to communicate with a foreign bank, the period may be prolonged up to 6 months, but we will inform you about such a delay

More information may be found in the Complaints’ procedure.

In case you are not satisfied with the solution

In the event you are not satisfied with the solution or the explanation to your complaint, you can contact the Ombudsman of the Slovak Republic.

You can contact the Ombudsman in the following ways:

  • By e-mail: ombudsman@slsp.sk
  • In writing to: Slovenská Sporiteľňa, a. s., Ombudsman, Tomášikova 48, 832 37 Bratislava
  • In person after prior agreement: In the Slovenská Sporiteľňa building at: Tomášikova 48 in Bratislava (to arrange a specific date, please contact: ombudsman@slsp.sk)